Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by qwertyk
Rated 1 out of 5
by qwertyk, 2 years agoI do not recommend:
1. Long technical support answers (12-24 hours), formal answers, asking for things that have already been answered earlier.
2. This is not a free application, but any payment automatically makes a subscription to you, it is not written anywhere except Help Center, it also says that a return is possible only for the first payment, the rest is not returned if they are not forced by law.
3. VPN program automatically install 2 more programs with self, one of them consumes traffic, when VPN does not work, removal does not help, the VPN program will restore them ...
1. Long technical support answers (12-24 hours), formal answers, asking for things that have already been answered earlier.
2. This is not a free application, but any payment automatically makes a subscription to you, it is not written anywhere except Help Center, it also says that a return is possible only for the first payment, the rest is not returned if they are not forced by law.
3. VPN program automatically install 2 more programs with self, one of them consumes traffic, when VPN does not work, removal does not help, the VPN program will restore them ...
Developer response
posted 2 years agoHello. We're sorry about the negative experience you've had with our team and product. You can reach us at support.nordvpn.com via live chat too. We inform our customers that the service is paid and works on a subscription basis for which auto-renewals are enabled by default - this is a standard practice across the market, for services independently and on various app store platforms (Google Play, Apple's App Store, etc.). We let our customers know about renewals being enabled by default during checkout as well as in our Terms of Service. We also have customer support available 24/7 to answer any such or other questions as well as to assist with any issues related to the use of our service. As for the other two programs you mentioned in your review, it'd be helpful if you were able to update us on what exact programs you have in mind. -Drea
2,620 reviews
- Rated 1 out of 5by Soup, 6 days ago
- Rated 5 out of 5by OlTkor, 10 days ago
- Rated 4 out of 5by geh420207, 15 days ago
Developer response
posted 14 days agoЗдравствуйте! Мы будем рады помочь и более подробно рассмотреть ваш случай. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.com, они доступны круглосуточно. -G.M.- Rated 1 out of 5by Tuta, 19 days agoIf you are not logged in, the extension keeps asking for the login and password, blocking me from using the browser. This will be reported to Mozilla too. It's insanely amateur.
Developer response
posted 19 days agoHello. We're very sorry about the experience! Could you reach out to our team at support.nordvpn.com about this issue? We'd be happy to help you resolve it. -N.F. - Rated 5 out of 5by striker, 21 days ago
- Rated 4 out of 5by Firefox user 18167785, a month ago
- Rated 5 out of 5by cubigiabinh, a month agoVPN is fast; Ad-blocker is good; but they can't justify the price. Nevertheless, the overall product is great. It's just it'd be better if it was cheaper.
Developer response
posted a month agoHello. We appreciate your feedback! It will be transferred to our team. -L.L. - Rated 1 out of 5by Brahvim, a month ago
Developer response
posted a month agoHi there! We’re glad to hear everything went smoothly and that you’re enjoying the service. Thanks for sharing your experience! -P.B.- Rated 5 out of 5by lipesc, a month ago
- Rated 5 out of 5by Firefox user 13197816, a month agoYou can never have too much security while browsing the web.
Developer response
posted a month agoHello and thank you for your review! We absolutely agree, staying secure online is always worth the extra layer. -Neo - Rated 1 out of 5by T30752, a month agoCan't get this to work in firefox on any of my actual computers. Quick connect fails every time and the troubleshooting page is no help :/
Works fine on my phone.Developer response
posted a month agoHello. We are sorry to hear that. If the connection is not possible on any of the computers, it can suggest that something may be interfering with the normal functionality of our service. Please contact our support team at [email protected] for assistance. -E.G. - Rated 1 out of 5by Firefox user 19218143, 2 months ago
- Rated 4 out of 5by Firefox user 19202867, 2 months ago
- Rated 5 out of 5by FeFDBi, 2 months ago
- Rated 1 out of 5by centurion 2000, 2 months ago
- Rated 5 out of 5by duckpond34, 2 months ago
- Rated 1 out of 5by ModiMagic, 2 months ago
- Rated 5 out of 5by Firefox user 17999287, 2 months ago
- Rated 5 out of 5by José Adriano Santos Santana, 2 months ago
Developer response
posted 2 months agoЗдравствуйте! Не могли бы вы связаться с нашей службой поддержки по адресу [email protected]? Если да, не могли бы вы дополнить свой отзыв, указав идентификатор полученного вами тикета? Мы будем рады более подробно разобраться в ситуации! -L.L.- Rated 5 out of 5by DiamondS68, 2 months ago