Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Firefox user 14336689
Rated 4 out of 5
by Firefox user 14336689, 4 years agoI use Linux Mint, currently v.20.3. The Installation instructions for NordVPN on Linux are terrible, and that is being generous. You are told to download the VPN Debian app, which did not work! it installed but would not launch. Next I tried launching NordVPN form the terminal. It worked after a fashion. The issue here was that there is no visual representation of the status of the connection, which I had to keep checking and found it had frequently dropped. I eventually found how to connect via the network manager at the bottom of one of the pages of instructions. That worked (at last!!). Then the next day I stumbled across how to add the NordVPN extension to Firefox and Chrome based browsers on yet another page of instructions. That gave me a visual in the browser of the VPN status.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Honestly, It was a unbelievable faff that took almost 2 days of swearing and reinstalling.
Nord you seriously need to organize your Linux instructions far better than they are at the moment.
My biggest gripe with Nord is that the customer support chat client is absolute garbage. Once you are past the bot and directed to a customer service rep the wait is totally unacceptable. I waited 3 times for over and hour and still got no response from a human.
For Linux users and those that may need customer services Nord is not the best, by a long way.
Once all is installed (eventually) most things seem to work well, especially the browser extension connections.
But there is a caveat to this, use a speed checker on each server. I have found that some servers are running at less than half the speed of others, though allowing Nord to connect to its selected server in any country usually results in a good fast connection.
This may seem like a lot of moaning, but this is a paid service that is actively courting Linux users, so the need to get their act together regarding documentation (or simplify the installation and the customer service bot.)
Now that I have everything sorted I prefer Nord to my previous VPN. I have knocked off one star because of the nightmare installation process for Linux users.
Developer response
posted 4 years agoHello there. We're sorry to hear about the troubles! We always encourage on contacting our support team right away if faced with any issues or troubles with setting up our service, our team is always there and happy to help. To get in contact with one of our agents right away please ask for a 'live agent' within the chat at support.nordvpn.com. Thank you for your feedback and apologies for the inconveniences! -G.M.
2,620 reviews
- Rated 1 out of 5by Soup, 10 days ago
- Rated 5 out of 5by OlTkor, 13 days ago
- Rated 4 out of 5by geh420207, 18 days ago
Developer response
posted 17 days agoЗдравствуйте! Мы будем рады помочь и более подробно рассмотреть ваш случай. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.com, они доступны круглосуточно. -G.M.- Rated 1 out of 5by Tuta, 22 days agoIf you are not logged in, the extension keeps asking for the login and password, blocking me from using the browser. This will be reported to Mozilla too. It's insanely amateur.
Developer response
posted 22 days agoHello. We're very sorry about the experience! Could you reach out to our team at support.nordvpn.com about this issue? We'd be happy to help you resolve it. -N.F. - Rated 5 out of 5by striker, 25 days ago
- Rated 4 out of 5by Firefox user 18167785, a month ago
- Rated 5 out of 5by cubigiabinh, a month agoVPN is fast; Ad-blocker is good; but they can't justify the price. Nevertheless, the overall product is great. It's just it'd be better if it was cheaper.
Developer response
posted a month agoHello. We appreciate your feedback! It will be transferred to our team. -L.L. - Rated 1 out of 5by Brahvim, a month ago
Developer response
posted a month agoHi there! We’re glad to hear everything went smoothly and that you’re enjoying the service. Thanks for sharing your experience! -P.B.- Rated 5 out of 5by lipesc, 2 months ago
- Rated 5 out of 5by Firefox user 13197816, 2 months agoYou can never have too much security while browsing the web.
Developer response
posted 2 months agoHello and thank you for your review! We absolutely agree, staying secure online is always worth the extra layer. -Neo - Rated 1 out of 5by T30752, 2 months agoCan't get this to work in firefox on any of my actual computers. Quick connect fails every time and the troubleshooting page is no help :/
Works fine on my phone.Developer response
posted 2 months agoHello. We are sorry to hear that. If the connection is not possible on any of the computers, it can suggest that something may be interfering with the normal functionality of our service. Please contact our support team at [email protected] for assistance. -E.G. - Rated 1 out of 5by Firefox user 19218143, 2 months ago
- Rated 4 out of 5by Firefox user 19202867, 2 months ago
- Rated 5 out of 5by FeFDBi, 2 months ago
- Rated 1 out of 5by centurion 2000, 2 months ago
- Rated 5 out of 5by duckpond34, 2 months ago
- Rated 1 out of 5by ModiMagic, 2 months ago
- Rated 5 out of 5by Firefox user 17999287, 2 months ago
- Rated 5 out of 5by José Adriano Santos Santana, 2 months ago
Developer response
posted 2 months agoЗдравствуйте! Не могли бы вы связаться с нашей службой поддержки по адресу [email protected]? Если да, не могли бы вы дополнить свой отзыв, указав идентификатор полученного вами тикета? Мы будем рады более подробно разобраться в ситуации! -L.L.- Rated 5 out of 5by DiamondS68, 2 months ago