Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Firefox user 12087988
Rated 5 out of 5
by Firefox user 12087988, 5 years agoApp not working properly
After a day working, started asking to re-enter my credentials every time, which are rejected from NordVpn server. It happens with Firefox but not Chrome.
Reinstalled extension. It was recommended as a solution: RC on the extension icon > manage extension > scroll down to Run in Private Windows > allow. I don't know why they want this permission if I don't use private window? It worked only once and is not able to connect to their servers.
Edited: in the last 2 years the app works flawlessly and I changed the rating to 5 stars.
After a day working, started asking to re-enter my credentials every time, which are rejected from NordVpn server. It happens with Firefox but not Chrome.
Reinstalled extension. It was recommended as a solution: RC on the extension icon > manage extension > scroll down to Run in Private Windows > allow. I don't know why they want this permission if I don't use private window? It worked only once and is not able to connect to their servers.
Edited: in the last 2 years the app works flawlessly and I changed the rating to 5 stars.
Developer response
posted 5 years agoHello. Sorry to hear that you've experienced issues while using our service. However, it would be great if you'd contact our customers' support team while specifying the exact issue that you've experienced, so they could provide you with assistance on its resolve. Our team is available 24/7 at support.nordvpn.com. Thank you!
2,620 reviews
- Rated 1 out of 5by Soup, 7 days ago
- Rated 5 out of 5by OlTkor, 10 days ago
- Rated 4 out of 5by geh420207, 15 days ago
Developer response
posted 14 days agoЗдравствуйте! Мы будем рады помочь и более подробно рассмотреть ваш случай. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.com, они доступны круглосуточно. -G.M.- Rated 1 out of 5by Tuta, 19 days agoIf you are not logged in, the extension keeps asking for the login and password, blocking me from using the browser. This will be reported to Mozilla too. It's insanely amateur.
Developer response
posted 19 days agoHello. We're very sorry about the experience! Could you reach out to our team at support.nordvpn.com about this issue? We'd be happy to help you resolve it. -N.F. - Rated 5 out of 5by striker, 21 days ago
- Rated 4 out of 5by Firefox user 18167785, a month ago
- Rated 5 out of 5by cubigiabinh, a month agoVPN is fast; Ad-blocker is good; but they can't justify the price. Nevertheless, the overall product is great. It's just it'd be better if it was cheaper.
Developer response
posted a month agoHello. We appreciate your feedback! It will be transferred to our team. -L.L. - Rated 1 out of 5by Brahvim, a month ago
Developer response
posted a month agoHi there! We’re glad to hear everything went smoothly and that you’re enjoying the service. Thanks for sharing your experience! -P.B.- Rated 5 out of 5by lipesc, a month ago
- Rated 5 out of 5by Firefox user 13197816, a month agoYou can never have too much security while browsing the web.
Developer response
posted a month agoHello and thank you for your review! We absolutely agree, staying secure online is always worth the extra layer. -Neo - Rated 1 out of 5by T30752, 2 months agoCan't get this to work in firefox on any of my actual computers. Quick connect fails every time and the troubleshooting page is no help :/
Works fine on my phone.Developer response
posted 2 months agoHello. We are sorry to hear that. If the connection is not possible on any of the computers, it can suggest that something may be interfering with the normal functionality of our service. Please contact our support team at [email protected] for assistance. -E.G. - Rated 1 out of 5by Firefox user 19218143, 2 months ago
- Rated 4 out of 5by Firefox user 19202867, 2 months ago
- Rated 5 out of 5by FeFDBi, 2 months ago
- Rated 1 out of 5by centurion 2000, 2 months ago
- Rated 5 out of 5by duckpond34, 2 months ago
- Rated 1 out of 5by ModiMagic, 2 months ago
- Rated 5 out of 5by Firefox user 17999287, 2 months ago
- Rated 5 out of 5by José Adriano Santos Santana, 2 months ago
Developer response
posted 2 months agoЗдравствуйте! Не могли бы вы связаться с нашей службой поддержки по адресу [email protected]? Если да, не могли бы вы дополнить свой отзыв, указав идентификатор полученного вами тикета? Мы будем рады более подробно разобраться в ситуации! -L.L.- Rated 5 out of 5by DiamondS68, 2 months ago